FAQ

No. Every design must be based on an original character (OC) belonging to the client. We don’t accept characters or designs owned by others without proper authorization or proof of purchase from the corresponding artist. If any copyright issue comes up with the design you gave us, responsibility falls on whoever commissioned the work.

We don’t copy designs. The bases we use are legally purchased from their original creator — you choose one from our reference folders and we customize it with your OC.

It depends on the design and the line. A fursuit head takes up to 3 weeks; a headless body or a full fursuit, around 1.5 months. Anime heads take around 4 weeks or less. For tails and other accessories, the estimated time is confirmed when we quote.

For fursuits (head, body or full suit), we coordinate a 50% deposit and 50% on completion, before delivery. We accept Mercado Pago, cash, bank transfer and PayPal.

You can pick it up in person in Buenos Aires, or we coordinate shipping based on your location.

Yes, but replies might take a little longer on weekends.

Products: you can request a return within 24 hours of receiving the product. It has to be exactly as you received it — unopened, unused, unmodified. Once it arrives and we check its condition, we refund you. Return shipping is on you.

Heads: no full refund, but they do include a warranty — coverage depends on the warranty or insurance option chosen at purchase. If there’s an issue, message us to evaluate the case and see whether a repair, adjustment or other warranty solution applies; related shipping is on you.

Discounted or sale heads: no returns.

Custom heads: also no full refund, but they carry a warranty based on what you chose at purchase. If any issue comes up, message us to evaluate a repair or adjustment — shipping related to the warranty is on you, unless we tell you otherwise. If your custom head was bought with a discount, promotion or special offer, warranty terms may differ and we’ll confirm them before the purchase.