Order queue
Check the status of your order and follow its progress during production.
In production
Sorted by admission. The turn number is the order in which each order came in.
There are no orders in production right now.
We couldn’t load the queue right now.
Ready to arrange pickup or shipping
Production is finished: they no longer take a production slot.
How the queue works
When does my order join the queue?
Once the deposit is confirmed, we have the details we need and a production slot is free. We work on at most 5 orders at the same time.
What does my turn number mean?
It shows the order in which your order came in. It is not a delivery date, and it doesn’t mean all the work time goes to that order alone.
Why do other orders progress at the same time?
Each piece has its own process (for example, a head is 3D-printed while a tail is being sewn), so production moves in parallel: the admission order sets the turns, but one order doesn’t have to be finished before work continues on the next.
How can I check my order?
With the private code we sent you. It shows the pieces you ordered, each piece’s stage and the latest updates. Nobody else can see it with your turn number.
Are photos always included?
No. Some stages may include process photos, but tracking works the same without them.
What happens when production is finished?
The status changes to “Production finished” and we arrange pickup or shipping. A finished piece doesn’t necessarily mean it has already been shipped.
What if all five slots are taken?
Message us to ask about the next available slots. Getting in touch is not, on its own, a confirmed spot in the queue.